Most orders arrive within 5-10 days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which an SMS/Email notification will be sent, once your order is shipped.
Delivery charge of INR 99 will be levied on orders worth INR 2499 and below. Delivery charges are not refundable in case of such orders.
We only ship within India but accept most international credit cards.
If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier service will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our fulfilment centre. In case of a prepaid order, a refund will be generated as credits into your website account. These credits can be used for future transactions on ONLY.in. Please check CREDITS section in FAQs for more details.
You can check the status of your order via the Tracking link shared with you via SMS, or by clicking on “Track” listed on the top right corner of the homepage. Upon clicking, you will be asked to provide your Order No. or AWB No. You can then view your order history and track your current order/s in real time.
Please Note: The tracking link is activated post 24 hours of the order being received.
Sometimes, we ship orders in multiple parts, so we can get you each part faster, therefore, one of the shipments may arrive in advance of another.
We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please email us at help@only.in with your tracking number, so we can assist you with the same.
Occasionally we may have to cancel an order if:
In case this is a pre-paid order, we will refund the amount to your payment source account
If your order is tampered, opened, or visibly damaged on delivery, return the order on arrival and notify our Customer Care team by emailing help@only.in
Pay on Delivery is available as a payment option in most of the pin codes we deliver to. You can choose to pay via cash, or through a UPI, Wallet or Debit Cards.
We support all major domestic and international credit cards, debit cards, wallets and banks for net banking.
Only orders that haven't left the fulfilment centre can be cancelled. To cancel an order, view the order details in My Account >Orders> Select Product> Cancel. If the order has already been shipped from our fulfilment centre, then you can refuse to accept the delivery and send it back with the courier partner. A refund will be generated, after the product is received at our fulfilment centre.
A request for return can only be raised post 24 hours of receipt of product. All returns requests must be received within 15 days of delivery. To return a product, view the order details in - My Account > Orders> Select Product > Return. Once the request is processed, the return order will be picked up from the address provided by you while placing the return request.
For orders placed during BOFS (11th to 14th Oct, 2024), the return window period will be 7 days from the date of delivery.
Please provide your product details and the reason for your return, so we can keep improving your shopping experience. Once your return request has been generated, we’ll send you a confirmation via SMS and email.
Most items are eligible for returns (and refunds), except for personal use items such as masks, swimwear, innerwear ( boxers, briefs, trunks, vest, pyjamas), sunglasses, fragrances, socks and jewellery. All refundable items should be unused, intact and in their original packaging (labels, tags, boxes)
The refund will be processed post quality inspection of the product(s). This may take 5-7 working days post receipt of goods at our fulfilment centre.
If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.
Products purchased using a Non-Returnable coupon code are final sale and cannot be returned or exchanged. By applying this code at checkout, you agree that the specified items will be ineligible for our standard return policy.
If you had opted for pay on delivery at the time of purchase, you have the option to receive your refund via credits into your website account, or an account refund via a link.
To select your preferred mode of refund, please go to My Account> Orders> Select the product/s > Select ‘Cancel’ or ‘Return’. You will be directed to a page where you can select the preferred way for initiating a refund.
Please Note: Refunds are not processed on bank holidays, Sundays and non-working alternate Saturdays.
For pre-paid orders, you can choose to receive the refund back to the payment source account, where the payment was made from, or you can receive the refund as credits in your website account, which can be used for future transactions.
To select your preferred mode of refund, please go to My Account> Orders> Select the product/s > Select ‘Cancel’ or ‘Return’. You will be directed to a page where you can select the preferred way for initiating a refund.
At ONLY, it has always been an endeavour to cater effectively to our discerning customer, by offering a seamless and enjoyable shopping experience. However, there are instances where we have seen a misuse of the many services that we offer, especially on ‘free returns’ or failing to accept a ‘pay on delivery’ shipment. To circumvent this issue and to be able to upkeep our level of efficiency and customer satisfaction, going forward, the brand will reserve the right to levy a shipping charge or disable the option of pay on delivery and/ or not accept orders altogether from certain pincodes/ registered email ids.
We do hope that as a brand patron, you will support us in this and help us to deliver on our brand promise.
1. The ONLY credits entitle you to shop from www.only.in only
2. The credits are valid for a period of one year from the date of purchase and/or date of receipt as refund, into your website account
3. The value of 1 Credit is equal to Re 1/-
4. The credits can be redeemed over multiple transactions on www.only.in
5. Once bought and/or received as refund, the credits will be reflect in your only.in account. Please visit the ‘My Accounts’ section to check your total/ balance credits
6. The credits will be redeemed at the Check Out page
7. Any amount in excess of the credits ,must be paid via alternative payment methods like net banking or debit/credit cards
8. ONLY credits and ONLY E-Gift Vouchers CANNOT be redeemed together for a single transaction
9. The credits once bought/ received as refund, are non-returnable and non-refundable. They can only be used on only.in for buying apparel and accessories
10. In case of any dispute regarding the ONLY credits, the decision of ONLY Retail Private Limited shall be binding.
11. In the event of a return of a product/s paid via credits, the said amount will be refunded as credits in your www.only.inaccount
12. The credit points cannot be in excess of INR 10,000 at any point in time
13. ONLY Credits cannot be redeemed during certain special promotions/offers on www.only.inwww.only.in, including a Flat 60% Off Offer, Super Weekend and Super Saturday
1. The e-Gift Voucher entitles you to shop from www.only.in only
2. The e-Gift Voucher is valid for a period of one year from the date of purchase
4. The e-Gift Voucher can be used for a single transaction only, any remaining value shall be forfeited post the purchase.
5. Only one e-Gift Voucher can be used per transaction
6. Any amount in excess of the value of the e-Gift Voucher value must be paid via alterative payment methods like net banking or debit/credit cards
7. E-Gift Voucher, once bought is non-returnable and non refundable. It can only be used on www.only.in for buying merchandise
8. In case of any dispute regarding e-Gift Voucher, the decision of ONLY Retail Private Limited shall be binding.
9. In the event of a return of a product/s paid via e-Gift Voucher, the said amount will be refunded as credit note/voucher that can be used on www.only.in only.
10. ONLY e-Gift Voucher cannot be redeemed during certain special promotions/offers on www.only.in , including a Flat 60% Off Offer, Super Weekend and Super Saturday
11. The e-Gift Voucher confirmation mail will be sent to your registered email id within 24 hours. Kindly check spam folder if not receive
We would love to hear from you!
Connect with us at help@only.in for any query, feedback or suggestions. Our Customer Centre number is +91-022-66489080 , and our lines are open from 10 AM to 7 PM; Monday to Saturday, except for National and Public Holidays. In such an event, please drop us an email, and we will get back to you at the earliest possible.
This website www.only.in is independently owned by Bestseller A/S (a Company incorporated in Denmark) & its associated Companies. Only Retail India Pvt Ltd (hereinafter referred to as “ONLY”) is authorised to use the said website in India (hereinafter referred to as "only.in").
By placing an order on this site, you are entering into a purchase/sale transaction with Only, an authorized online retailer for selling ONLY Products in India. All names, brands, trademarks and logos on the website are the property of BESTSELLER A/S or its associated companies. All names, brands, trademarks and logos are protected by copyright and/or registered trademarks and can only be used with permission from BESTSELLER A/S or its associated companies and only.in.
The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of BESTSELLER A/S or its associated companies and only.in. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from only.in or their associated companies and only.in, as the case may be.
only.in makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. only.in is entitled to change the content of the website at any time without preceding notice. If the website links to a third-party website, only.in makes no warranties for the content of the third-party website. These links are made for your convenience only, but it is at your own risk when you visit a third-party website.
Terms and Conditions for SaleThis website www.only.in is independently owned by Bestseller A/S (a Company incorporated in Denmark) & its associated Companies. Only Retail India Pvt Ltd (hereinafter referred to as “ONLY”) is authorised to use the said website in India (hereinafter referred to as "only.in").
By placing an order on this site, you are entering into a purchase/sale transaction with Only, an authorized online retailer for selling ONLY Products in India. All names, brands, trademarks and logos on the website are the property of BESTSELLER A/S or its associated companies. All names, brands, trademarks and logos are protected by copyright and/or registered trademarks and can only be used with permission from BESTSELLER A/S or its associated companies and only.in.
The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of BESTSELLER A/S or its associated companies and only.in. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from only.in or their associated companies and only.in, as the case may be.
only.in makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. only.in is entitled to change the content of the website at any time without preceding notice. If the website links to a third-party website, only.in makes no warranties for the content of the third-party website. These links are made for your convenience only, but it is at your own risk when you visit a third-party website.
The below terms and conditions shall apply to all deliveries from www.only.in to customers purchasing goods from this website.
1. Conclusion of contract
A final and binding contract has been concluded between you and only.in when your order has been confirmed by only.in. only.in will send an order confirmation to you by email when the order has been confirmed and shipped. The order receipt received immediately after placing the order does not constitute an order confirmation.
You are only allowed to purchase products in the only.in online shop if you are a private consumer, i.e. not a business customer.
2. Prices, taxes and delivery
All prices are stated inclusive of VAT and other taxes. The applicable price is the one stated in the here in respect of the relevant product on the date of placing of the order.
only.in reserves the right to amend any prices incorrectly stated on this website. Furthermore, only.in reserves the right to amend any prices, taxes and/or other costs stated on this website at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices.
3. Delivery
only.in will usually accept and ship the order within 2-3 working days. The usual time of delivery from the time of dispatching the order is 5-7 working days. The delivery is subject to any unforeseen reasons beyond the company’s control and the Company shall reserve right to cancel the order in such circumstances.
only.in reserves the right to prevent persons from shopping via this website. only.in is not obliged to deliver goods which are out of stock.
Delivery charge of INR 99 will be levied on orders worth INR 699 and below. Delivery charges are not refundable in case of such orders.
4. Right of withdrawal
You have a right to withdraw from the contract entered into without giving any reasons.
PLEASE NOTE- Our Customer Care team will not be available on National and Public Holidays. In such events, do drop us an email and we will get back to you at the earliest possible.
Cooling-off periodThe cooling-off period is 15 days. This period is calculated as from the date on which you received the goods.
If the last date where goods can be returned is a public and/or national holiday the deadline will expire on the following working day. The deadline will be observed if you send a message that you want to exercise the right of withdrawal before the deadline expires.
How do you withdraw from the contract?If you want to withdraw from the contract, please send an unambiguous statement to us at help@only.in that you want to withdraw from this contract. In your statement please indicate your name, physical address, phone number, email address, order number and which products you wish to return. In case your goods have been returned to us without a statement that you exercise your right of withdrawal, we will regard the return of the products as a withdrawal from the contract.
RepaymentIf you exercise your right to withdraw from the contract, we will refund all payments received from you, without unnecessary delay and in any event no later than 30 days after the date when we received your request to withdraw from this contract. Refunds will be credited to your original method of payment unless you have explicitly accepted otherwise. However under special circumstances the brand reserves the right to offer refund only as credits. In any event you will not be charged with any fees as a result of the repayment.
We may withhold the repayment until we have received the goods or until you have submitted documentation that the goods have been returned, as may be appropriate.
Return of goodsYou must return the goods to us without undue delay and no later than 15 days after the date when you have informed us that you want to withdraw from the contract. Withdrawal from the contract will be deemed in due time if, before expiry of the 15-day period, you have handed over the goods. To retain proof that you have withdrawn from the contract in due time, you should keep the receipt or return tracking number stating that you have handed over the goods.
Used/impaired goodsYou are only liable for any impairment of the value of the goods caused by other handling than what is necessary to determine the nature, quality and function of the goods.
Specially made goodsThe right to withdraw from the contract does not apply for goods produced according to your specifications or with a clear personal touch.
5. Liability
only.in is not liable for any delays or for non-performance due to force majeure. For as long as a force majeure situation persists, only.in is relieved from performance of its obligations.
only.in's liability for any and all claims is limited to an amount equal to the price of the good purchased by you.
Entire agreementThese Terms of Use constitute the entire agreement between you and only.in regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms of Use.
Governing law and dispute resolutionThese Terms of Use shall be governed by laws of India without reference to conflict of laws principle. The Courts in Mumbai would have the exclusive jurisdiction in any proceedings that arise out of these Terms of Use.
Modification of terms of useYou acknowledge and agree that only.in may, in its sole discretion, modify, add or remove any portion of these Terms of Use at any time and in any manner by posting revised Terms of Use on the Site. You may not amend or modify these Terms of Use under any circumstances. The current version of these Terms of Use is available at http://www.only.in/terms-only. It is your responsibility to check periodically for any changes we make to the Terms of Use. Your continued use of this Site after any changes to the Terms of Use means you accept the changes.
Effect of termination/survival of selected provisionsNotwithstanding the expiration or earlier termination of your only.in membership, or any general legal principles to the contrary, any provision of these Terms of Use that impose or contemplate continuing obligations or rights of a party will survive expiration or termination of these Terms of Use.
Grievance officerIf you have any questions or comments about these Terms of Use, please contact us by email at help@only.in. If you notice any discrepancies in the information provided to us or have any grievance against us, you may contact our Grievance Officer. The details of the Grievance Officer are as follows: help@only.in, phone no. +91-22-66489080.
1. This offer is applicable for all online customers who purchase merchandise from Company Brand (www.only.in)website Net of Returns during the event period 02.12.22 to 05.12.22.
2. This offer is valid and applicable only post return window i.e 15 days from the purchase date and last day of return window will be 20th Dec 2022.
3. This is a promotional offer and has no commercial value.
4. This is not a legal tender
5. Freebies to the winner will be consider as per the highest value of orders placed by customer post deducting returns.
6. This is a limited period offer.
7. Disputes if any arising out of this offer will be settled under the jurisdiction of Mumbai only.
8. You can also e-mail your queries to Customer care executive on help@only.in.
9. Any person taking advantage of this promotion does so, on complete acceptance of the terms and conditions. Claims that do not comply with the terms and conditions will be disqualified and treated as invalid/rejected.
10. This promotion is a concept of Only Retail India Pvt Ltd
11. Employees of the Company cannot participate in this contest for this promotional offer.
